Fifth Customer Satisfaction Questionnaire
 
Job/Position/Title:

1- I visit SML building (physically):
  If never (why):

2- I visit SML building mainly to:
  study from my own resources borrow hard-copy items
  use e-mail facilities socialize or meet with friends
  other (please specify): 

3- I visit SML homepage (on the web):
  If never (why):

4- I visit SML web page mainly to:

       search OPAC (Library Catalog)     access e-journals
       search databases such as Medline, Embase, etc...
       other (please specify):

5- I do not use SML services/resources because:

       I have no need for it          I have no time, and I am very busy
       using the library resources seems complicated
       I only search Google to get information
       other (please specify):

6- Please rate the degree of satisfaction
(1=lowest satisfaction, 5=highest satisfaction):
 
  • SML Circulation (where library items are borrowed)

1 2 3 4 5
 
  • SML Reference Librarian's help (where I get professional help to search for information) 

1 2 3 4 5
 
  • SML Collection (journals, databases, etc.)

1 2 3 4 5

7- Suggestions/comments:

Thank you for helping SML better meet your health information needs

 

Previous Questionnaire Results